Corneel Koster is Chief Customer & Operating Officer at Virgin Atlantic, responsible for the delivery of the unique customer experience of Virgin Atlantic, as well as its safe and reliable operations. Corneel leads all customer facing teams, including Airports, Cabin Crew, Customer Centres, Clubhouses and Inflight Services to the operational teams, including Engineering & Maintenance, Flight Operations, Operations Control, Crew Logistics and the Safety & Security function. Corneel expanded his responsibilities from his previous role as Chief Customer Officer at Virgin Atlantic. Corneel brings to the team over 23 years’ experience in aviation, including leadership roles with some of our closest partners. Before he returned to Virgin Atlantic in 2019, he was Delta Air Lines’ Senior Vice President - Europe, Middle East, Africa and India, overseeing sales and partnerships in the EMEAI region while coordinating the operational aspects and the service delivery to Delta’s customers, working closely with Delta’s joint venture partners Air France-KLM, Alitalia and Virgin Atlantic. Before joining Delta, as Chief Operating Officer for Grupo Aeromexico Corneel was responsible for the operational excellence and service delivery of the Mexican airline and its regional feeder airline, as well as the company’s cargo and ground-handling subsidiaries. Corneel has also held several commercial leadership roles in the passenger, ground handling and cargo businesses of Air France-KLM, and before that KLM. Corneel serves as a Board Member for Virgin Atlantic Airways Limited and as a Board member of BritishAmerican Business. Originally from the Netherlands, Corneel holds an MSc (drs.) in Business Administration from the University of Groningen in the Netherlands. Corneel has UK settled status and lives on the south coast of the UK with his wife and three sons.