Richard joined the CAA in January 2016 as Group Director of Consumers and Markets and Deputy Chief Executive, before taking over the role of Chief Executive in May 2018. Prior to the CAA, Richard was the CEO of the Legal Services Board, which oversees the regulation of the legal profession in England and Wales. Richard has also held senior public and private sector roles in a number of regulated sectors including water, energy, aviation, postal communications and social housing. Richard was, until 2019, a non-executive Director of the Homes and Communities Agency Regulation Committee. Richard was non-executive Board Member and Deputy Chair of the Social Housing Regulator from 2012-2019.